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Frequently Asked Questions
Find answers to common questions about Swiitz Courier JA services, shipping, and account management.
Do you offer any promotions for new customers?
My package was delivered but I do not see it in my Swiitz account.
What services does Swiitz Courier JA offer?
How often do you ship from the USA?
How long does it take for packages to arrive in Jamaica?
How do I sign up for a Swiitz account?
Where do I send my packages in the U.S.?
What is weightless/cubic shipping?
What are the China shipping rates?
How do I calculate cubic feet?
What items are prohibited from shipping?
Do you offer delivery in Jamaica?
How do I track my package?
Is there a fee to use Swiitz?
What are your processing fees?
How do I pay for my packages?
Can I order directly from Amazon or other U.S. retailers?
How will I know when my package is ready?
Can I ship personal items or just online purchases?
What if my package is damaged or missing?
Do you offer business/commercial shipping options?
What are authorized users and how do they work?
The weight on my package is incorrect, how can it be rectified?
How long before I am charged storage fee?
What if I order less than the minimum cubic feet for sea or China shipping?
